Terms of Service

ConvoSell is an agentic sales and conversion platform. It connects to a customer's CRM and messaging channels, engages prospects and customers during the purchase process, recovers abandoned carts, and handles questions and return requests. Access is provided as a hosted service; no software is transferred to you.

ConvoSell is offered to businesses, not consumers. You must be authorised to bind the organisation you represent. You are responsible for the accuracy of account information, for the confidentiality of credentials, and for all activity carried out under your account.

You agree not to use ConvoSell to:

• send unsolicited messages in breach of applicable marketing or e-privacy law;
• impersonate a person, or conceal that a conversation is machine-assisted where disclosure is required;
• process special-category personal data, payment card numbers, or credentials through conversation content;
• reverse engineer, resell, or benchmark the service without written permission;
• attempt to circumvent rate limits, security controls, or usage entitlements.

We may suspend access where continued use presents a security, legal, or platform integrity risk, and will tell you why.

You retain all rights in the data you and your customers submit. We process it to deliver the service, in line with the Data Processing Addendum and the Privacy Policy. We do not use your customer conversation data to train general-purpose models.

ConvoSell connects to systems you choose — including Shopify, WooCommerce, Wix, and CRM platforms. Those systems are governed by their own terms, and you are responsible for holding the necessary rights and permissions for the connections you authorise. We are not liable for the availability or behaviour of third-party systems.

Fees follow the plan agreed in your order form or the published plan you select. Charges are based on resolved conversations rather than seats. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, invoiced in advance, and payable within 30 days.

We operate the platform with reasonable skill and care and aim for continuous availability, with planned maintenance announced in advance where practical. We may change or improve features, and will not materially reduce core functionality during a paid term without notice.

Agentic systems produce probabilistic output. ConvoSell is provided without implied warranties of merchantability or fitness for a particular purpose, and you remain responsible for reviewing outcomes that carry commercial or legal weight. To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid in the twelve months preceding the claim. Nothing here limits liability that cannot be limited by law.

Either party may terminate for material breach that is not cured within 30 days of notice. On termination, access ends and customer data is deleted or returned as set out in the DPA. Fees already incurred remain payable.

These terms are governed by the laws of the jurisdiction in which the contracting Emelum entity is established, and the courts of that jurisdiction have exclusive jurisdiction. The specific entity and jurisdiction are stated in your order form.

Questions on these terms: hello@emelum.com.