Refund Policy

Every paid plan starts with a 14 day free trial. A payment card is required, but nothing is charged during the trial. Cancel any time before the trial ends and you pay nothing. If you do not cancel, the subscription starts automatically at the end of the trial and the first billing period is charged.

Plans are billed monthly in advance and renew automatically; conversation overage is billed as incurred under your plan. You may cancel at any time, effective at the end of the current billing period; you keep access until then. Fees already paid, including overage, are non-refundable except as set out below or where a refund is required by applicable law.

• Termination or discontinuation of the Service by us (not for your breach): prepaid fees for the unused period are refunded.
• Billing errors (for example duplicate charges or metering errors we confirm): contact us and we will correct them.

Email legal@convosell.com from your account email with the invoice reference. We respond within 5 business days. Approved refunds are returned to the original payment method, normally within 5 to 10 business days of approval.

Please contact us before disputing a charge with your bank; most billing issues are resolved faster directly. Charges disputed without prior contact may lead to suspension under the Terms of Service while the dispute is investigated.

Nothing in this policy limits any refund right that cannot be excluded under applicable law.

Emelum OÜ, registry code 17234831, Nõmme tn 30, Kärdla linn, Hiiumaa vald, 92412, Estonia. Billing questions: legal@convosell.com.