//ConvoSell — Agentic Sales & Conversion
Agents that sit inside your CRM and your channels, working the whole path — from first question to closed order to the return handled without a ticket.
One agent. Every channel. The full funnel.
Buyers decide inside the conversation — in the message they send at 11pm, in the question no form field anticipated, in the cart they leave open while they think.
ConvoSell is not a chatbot. It is not a form. It is an operator: it reads your CRM, speaks on your channels, answers with your catalogue, and moves the record forward.
It does not deflect contact. It closes it.
70%
Most online carts are abandoned. The intent was real; the moment passed unanswered.
1 in 3
Sizing, shipping, compatibility, returns policy. Doubt at checkout reads as a no.
Hours
A reply that arrives after the buying window is indistinguishable from no reply.
Always on
Returns and FAQ pile into a queue. Retention leaks quietly out the back door.
Answers in-flow, at the moment of doubt — product fit, stock, delivery, policy — grounded in your catalogue and your rules, not in guesses.
Re-engages abandoned carts on the channel the customer actually reads, with context on what they were buying and what stopped them.
Pre- and post-purchase handled end to end. Returns initiated, exchanges offered, escalation to a human only when it earns its cost.
Web, chat, messaging, email — one continuous conversation per person, synced to the CRM record rather than scattered across inboxes.
A cart abandoned at checkout, recovered on the channel the customer actually reads.
Agent actions
System · Signal
Checkout abandoned at shipping step — 41 minutes ago.
typing…
This is the real agent, running on a demonstration store — same catalogue lookups, same order and policy tools, same tone she'd use with your customers. Nothing here is scripted.
Orders, stock and prices belong to a sample store. She'll say so when she doesn't know something rather than invent it.
Jen · Online
Live agent · demonstration store
Hi — I'm Jen. I help with carts, orders, returns and questions about how ConvoSell works. Ask me anything, or pick one of the openers on the left.
“We stopped treating abandoned carts as a lost cause. ConvoSell reopens the conversation on the channel the customer already uses, and it closes without anyone on our side lifting a finger.”
Target outcome
+31% recovered carts
Operating inside
Same catalogue, same traffic, same team. The only change is who answers first — and how fast the answer turns into an order.
Modelled over a 90-day window
DTC apparel · Shopify
WhatsApp + web chat
Carts die at the shipping step. Agents intercept the hesitation with the exact delivery date for that postcode and finish the order in the thread.
Home goods · WooCommerce
Email + Instagram DM
Returns swallow the support queue. ConvoSell reads the order, applies the policy and issues the label — humans only see the exceptions.
B2B equipment · Wix + HubSpot
Web chat + email
Long consideration cycles leak at the quote stage. Every conversation lands in HubSpot with a stage move and evidence attached.
Opens the conversation on any channel and qualifies while interest is live.
Captures intent and writes it straight into the CRM record — no form required.
Removes friction: objections answered, options compared, cart rebuilt.
Carries the order over the line and confirms it in the same thread.
Handles returns, questions and the next purchase before churn starts.
ConvoSell connects to your storefront, your CRM and the channels your customers already message on. It reads the catalogue, orders and customer history, and writes every interaction back where your team works.
No migration. No parallel system. No second source of truth.
Select a platform to see what it exchanges
Catalogue, carts, orders, fulfilment
Contacts, deals, stages, ownership
Where the conversation actually happens
Two levers: carts recovered before they cool, and questions resolved without a human in the loop. Adjust the inputs to your own trade.
Net monthly gain, after the ConvoSell plan
€19,602
€235,219 a year. Assumes the €490/mo plan your volume lands on.
Conversion rate
30.0% → 41.6%
392 of 2,800 abandoned carts recovered in-thread, plus guided support on checkouts already in motion.
Recovered and lifted revenue
€39,440 / mo
€33,320 from lost carts, €6,120 from purchase support. Margin applied before the net figure.
Support time returned
84 hours / mo
€2,344 of handling time. Humans keep the exceptions; the routine queue resolves itself.
Return on spend
41.0×
Modelled on 14% of abandoned carts recovered, a 6% relative lift on completed checkouts, and 62% of routine questions and returns resolved without a human. These are planning figures, not a forecast — we map your actual drop-off before anything is connected.
Check it against your dataYou do not rent logins for a team that already exists. You pay for the work the agent does. Every plan is billed monthly and cancellable.
€490/ month
One storefront, one channel. Prove the lift.
€1,900/ month
Full funnel, every channel, CRM in the loop.
Custom
Operated with you, at scale, under SLA.
| Capability | Starter | Growth | Foundry |
|---|---|---|---|
| Conversations / month | 2,000 | 15,000 | Unlimited |
| Web chat | Included | Included | Included |
| Messaging & email channels | — | Included | Included |
| Cart recovery | Included | Included | Included |
| FAQ & pre-purchase support | Included | Included | Included |
| Returns & post-purchase | — | Included | Included |
| CRM sync | Read only | Two-way | Two-way + custom |
| Commerce integrations | 1 platform | All platforms | All + custom |
| Conversion analytics | Basic | Full | Full + exports |
| Agent tuning | Templates | Guided | Dedicated |
| SSO & audit log | — | — | Included |
| Support | Priority | Named operator, SLA |
Prices exclude VAT. Conversation overage billed per 1,000. Annual commitments available on Growth and Foundry.
This section is maintained by Emelum and describes the controls ConvoSell operates today. It is not a certification or an independent audit. ConvoSell is built to support GDPR obligations; we do not claim SOC 2, ISO 27001, HIPAA or PCI certification.
Security questionnaire or vendor review? Write to hello@emelum.com and we will complete it.
Lost carts, returns, and onboarding — the storefronts and CRMs we plug into, the channels the agent works on, and how long it takes to go live.
Thirty minutes, your storefront, your policies. We run the agent against real abandoned carts and a live return, and you decide from the transcript — not from a deck.
The Belief
