//ConvoSell · Agentic Sales & Conversion
A team of agents inside your CRM and your channels, plus a desk where your people take the cases that need them. First question to closed order, to the return handled without a ticket, to the customer who stays.
Card required, no charge for 14 days. Cancel any time. Talk to sales
A team of agents. Every channel. Your people on the hard cases.
ConvoSell is an agentic sales and conversion platform: AI agents that answer pre-purchase questions, recover abandoned carts, handle FAQs and process returns across web chat, WhatsApp, SMS, email and social, grounded in your catalogue, your policies and your CRM.
Buyers decide inside the conversation, in the message they send at 11pm, in the question no form field anticipated, in the cart they leave open while they think.
ConvoSell is not a chatbot. It is not a form. It is an operator: it reads your CRM, speaks on your channels, answers with your catalogue, and moves the record forward.
It does not deflect contact. It closes it.
70%
Most online carts are abandoned. The intent was real; the moment passed unanswered.
1 in 3
Sizing, shipping, compatibility, returns policy. Doubt at checkout reads as a no.
Hours
A reply that arrives after the buying window is indistinguishable from no reply.
Always on
Returns and FAQ pile into a queue. Retention leaks quietly out the back door.
Silent for 41 minutes. No email, no reply, no second chance.
You left the 120 count behind. Was it the shipping cost or the delivery date?
Needed it before Friday.
Express gets it to you Thursday and it is free over $50. Cart is ready.
Recovered · $74.00
Answers in-flow, at the moment of doubt, product fit, stock, delivery, policy, grounded in your catalogue and your rules, not in guesses.
Re-engages abandoned carts on the channel the customer actually reads, with context on what they were buying and what stopped them.
Pre- and post-purchase handled end to end. Returns initiated, exchanges offered, escalation to a human only when it earns its cost.
A second kind of agent that keeps existing customers moving: journeys with stages, streaks and eligibility windows, so the follow-up arrives when it helps rather than on a blast schedule.
Cases that need a person arrive in a real queue with waiting times, a full brief and the actions already taken. Your team takes over in chat, email, SMS, WhatsApp or a phone call.
Tell an agent what it got wrong and it proposes changes to its own instructions, guidelines and guardrails. You review, apply all or part, simulate, and roll back if it did not help.
A cart abandoned at checkout, recovered on the channel the customer actually reads.
Agent actions
System · Signal
Checkout abandoned at shipping step, 41 minutes ago.
typing…
You hire the roles you need and each one arrives with a name, a face, a brief and its own guardrails. A shopper talks to one front door, and the right specialist is consulted behind it.
Every role starts from a tested template, and you can rename, duplicate and retune any of them.
Pre-sales advisor
Helps shoppers choose, checks price and stock in your catalogue before quoting either, and picks up the carts that went quiet.
Customer support
Looks after people who already bought. Order status, delivery chasing, policy questions, and clean handovers when something went wrong.
Returns desk
Windows, eligibility and exchanges. Refunds and policy exceptions are prepared for a person to sign, never committed alone.
Onboarding guide
Gets new customers to their first result, one step at a time, and remembers what they already finished.
Engagement coach
Runs the long game: member journeys, progress, streaks and the next touch, so retention is worked rather than hoped for.
This is the real agent, running on a demonstration store, same catalogue lookups, same order and policy tools, same tone she'd use with your customers. Nothing here is scripted.
Orders, stock and prices belong to a sample store. She'll say so when she doesn't know something rather than invent it.
ConvoSell assistant · Online
Live agent · demonstration store
Hi, I'm ConvoSell assistant. I help with carts, orders, returns and questions about how ConvoSell works. Ask me anything, or pick one of the openers on the left.
“We stopped treating abandoned carts as a lost cause. ConvoSell reopens the conversation on the channel the customer already uses, and it closes without anyone on our side lifting a finger.”
Target outcome
+31% recovered carts
Operating inside
Same catalogue, same traffic, same team. The only change is who answers first, and how fast the answer turns into an order.
Modelled over a 90-day window
DTC apparel · Shopify
WhatsApp + web chat
Carts die at the shipping step. Agents intercept the hesitation with the exact delivery date for that postcode and finish the order in the thread.
Home goods · WooCommerce
Email + Instagram DM
Returns swallow the support queue. ConvoSell reads the order, applies the policy and issues the label, humans only see the exceptions.
B2B equipment · Wix + HubSpot
Web chat + email
Long consideration cycles leak at the quote stage. Every conversation lands in HubSpot with a stage move and evidence attached.
An agent that works unattended is only useful if you can see what it did and change what it does next. That is the part most of this platform is.
See the operating layer
Opens the conversation on any channel and qualifies while interest is live.
Captures intent and writes it straight into the CRM record, no form required.
Removes friction: objections answered, options compared, cart rebuilt.
Carries the order over the line and confirms it in the same thread.
Handles returns, questions and the next purchase before churn starts.
Asks whether the pack is right for a first-time buyer.
Reads the comparison the agent sent and replies with a second question.
Answers the delivery question from a phone, same thread, no repeating.
Confirms the order and asks about the return window.
ConvoSell connects to your storefront, your CRM and the channels your customers already message on. It reads the catalogue, orders and customer history, and writes every interaction back where your team works.
No migration. No parallel system. No second source of truth.
Select a platform to see what it exchanges
Catalogue, carts, orders, fulfilment
Contacts, deals, stages, ownership
Where the conversation actually happens
Fulfilment, mailboxes, numbers, audiences
Two levers: carts recovered before they cool, and questions resolved without a human in the loop. Adjust the inputs to your own trade.
Net monthly gain, after the ConvoSell plan
€19,602
€235,219 a year. Assumes the €490/mo plan your volume lands on.
Conversion rate
30.0% → 41.6%
392 of 2,800 abandoned carts recovered in-thread, plus guided support on checkouts already in motion.
Recovered and lifted revenue
€39,440 / mo
€33,320 from lost carts, €6,120 from purchase support. Margin applied before the net figure.
Support time returned
84 hours / mo
€2,344 of handling time. Humans keep the exceptions; the routine queue resolves itself.
Return on spend
41.0×
Modelled on 14% of abandoned carts recovered, a 6% relative lift on completed checkouts, and 62% of routine questions and returns resolved without a human. These are planning figures, not a forecast, we map your actual drop-off before anything is connected.
You do not rent logins for a team that already exists. You pay for the work the agents do. Every plan is billed monthly in US dollars and cancellable.
A new workspace starts on free welcome credits, so you can build an agent and talk to it before anything is charged. Phone numbers, domains and usage above the plan are bought as credits on top.
$490/ month
One storefront, one channel. Prove the lift.
14 days free. Card required, cancel any time.
$1,900/ month
Full funnel, every channel, CRM in the loop.
14 days free. Card required, cancel any time.
Custom
Operated with you, at scale, under SLA.
| Capability | Starter | Growth | Foundry |
|---|---|---|---|
| Conversations / month | 6,000 | 25,000 | Unlimited |
| Web chat | Included | Included | Included |
| Messaging & email channels | Not included | Included | Included |
| Phone numbers & voice | Not included | Included | Included |
| Cart recovery | Included | Included | Included |
| FAQ & pre-purchase support | Included | Included | Included |
| Returns & post-purchase | Not included | Included | Included |
| Retention coaches | Not included | Included | Included |
| Human desk & case stats | Basic queue | Full desk | Full desk |
| Agent coaching & versions | Included | Included | Included |
| Simulator & preflight | Included | Included | Included |
| Knowledge library | Included | Included | Included |
| Compliance mode & standards | Not included | Included | Included + custom |
| Workspaces | 1 | 3 | Unlimited |
| CRM sync | Read only | Two-way | Two-way + custom |
| Commerce & fulfilment | 1 platform | All platforms | All + custom |
| Conversion analytics | Basic | Full | Full + exports |
| Agent tuning | Templates | Guided | Dedicated |
| SSO & audit log | Not included | Audit log | Included |
| Support | Priority | Named operator, SLA |
Prices are in US dollars and exclude VAT. Conversation overage is billed per 1,000 as credits. Annual commitments available on Growth and Foundry.
Most teams start on their own with a 14-day trial. If you need custom channels, data residency, SSO or a named operator, this is the way in, we'll run the agent against your own carts and returns before anything is signed.
This section is maintained by Emelum and describes the controls ConvoSell operates today. It is not a certification or an independent audit. ConvoSell is built to support GDPR obligations; we do not claim SOC 2, ISO 27001, HIPAA or PCI certification.
Security questionnaire or vendor review? Write to hello@emelum.com and we will complete it.
Lost carts, returns, and onboarding, the storefronts and CRMs we plug into, the channels the agent works on, and how long it takes to go live.
The Belief