Priced on conversations, not seats.
You do not rent logins for a team that already exists. You pay for the work the agents do. Every plan is billed monthly in US dollars and cancellable.
A new workspace starts on free welcome credits, so you can build an agent and talk to it before anything is charged. Phone numbers, domains and usage above the plan are bought as credits on top.
Starter
$490/ month
One storefront, one channel. Prove the lift.
- 6,000 conversations / month included
- Web chat on your storefront
- Cart recovery + FAQ
- Shopify, WooCommerce or Wix
- Hosted business email address
14 days free, no card to start. Cancel any time.
Growth
Recommended$1,900/ month
Full funnel, every channel, CRM in the loop.
- 25,000 conversations / month included
- Web, messaging, email and voice
- A team of agents, plus retention coaches
- The human desk and daily case stats
- Two-way CRM sync
- Returns and post-purchase flows
- Conversion analytics
14 days free, no card to start. Cancel any time.
Foundry
Custom
Operated with you, at scale, under SLA.
- Unlimited conversations
- Custom channels and integrations
- Dedicated agent tuning
- SSO, audit log, data residency
- Named operator from the Foundry
Full comparison
| Capability | Starter | Growth | Foundry |
|---|---|---|---|
| Conversations / month | 6,000 | 25,000 | Unlimited |
| Web chat | Included | Included | Included |
| Messaging & email channels | Not included | Included | Included |
| Phone numbers & voice | Not included | Included | Included |
| Cart recovery | Included | Included | Included |
| FAQ & pre-purchase support | Included | Included | Included |
| Returns & post-purchase | Not included | Included | Included |
| Retention coaches | Not included | Included | Included |
| Human desk & case stats | Basic queue | Full desk | Full desk |
| Agent coaching & versions | Included | Included | Included |
| Simulator & preflight | Included | Included | Included |
| Knowledge library | Included | Included | Included |
| Compliance mode & standards | Not included | Included | Included + custom |
| Workspaces | 1 | 3 | Unlimited |
| CRM sync | Read only | Two-way | Two-way + custom |
| Commerce & fulfilment | 1 platform | All platforms | All + custom |
| Conversion analytics | Basic | Full | Full + exports |
| Agent tuning | Templates | Guided | Dedicated |
| SSO & audit log | Not included | Audit log | Included |
| Support | Priority | Named operator, SLA |
Prices are in US dollars and exclude VAT. Conversation overage is billed per 1,000 as credits. Annual commitments available on Growth and Foundry.
Fourteen days to see it sell.
Day 1
Create a workspace, point an agent at your site and talk to it. Free welcome credits cover the first conversations.
Days 2 to 13
Put the agent live on your storefront, connect your store and CRM, and watch real conversations in the console.
Day 14
We ask you to add billing before the trial renews. Pick Starter or Growth, or walk away and owe nothing.
- What counts as a conversation?
- One customer thread with an agent in a 24 hour window, on any channel. Follow-ups inside that window are free. Simulator and test chats never count.
- Do I need a card to start the trial?
- No. You get 14 days free with welcome credits. We ask for billing before the trial renews, and nothing is charged until you choose a plan.
- What happens if I go over my plan?
- Your agents keep answering. Usage above the allowance is drawn from credits: $110 per 1,000 conversations on Starter and $90 on Growth. You can set a monthly cap so it never surprises you.
- What are credits used for?
- Overage conversations, phone numbers, texting and domains. Credit packs come in 1,000, 5,000 and 20,000, and you can turn on automatic top up with daily and monthly limits.
- Can I change or cancel my plan?
- Yes, at any time from the billing page in your console. Upgrades apply straight away, downgrades and cancellations at the end of the billing month.
- Who handles payment and tax?
- Payments are processed by our payment partner, who acts as the seller of record and takes care of sales tax and VAT, invoices and receipts.
- Is there a discount for paying yearly?
- Annual commitments are available on Growth and Foundry. Talk to us and we will put a quote together.
- What does Foundry include?
- Unlimited conversations, custom channels and integrations, dedicated agent tuning, SSO, audit log, data residency and a named operator under SLA.