//The product
ConvoSell puts agents inside your CRM and your channels, where the buying actually happens. They answer questions during the purchase, recover the carts that leak, take the returns and FAQs off your team, and move people from prospect to lead to opportunity to customer, in one conversation that follows them wherever they reply.
Web chat, in-app, WhatsApp, SMS, email and Instagram run off the same agent, the same knowledge and the same conversation state. A shopper who asks about sizing on the site and replies on WhatsApp two days later is one thread, not two strangers.
ConvoSell reads your catalogue, orders and contact records, and writes back what it learns, qualified leads, stated objections, resolved returns. Shopify, WooCommerce and Wix on the commerce side; HubSpot and friends on the CRM side.
The agent answers from your site, product data and policies, indexed and cited. When it cannot find an answer, it says so and escalates instead of inventing one, and the gap is logged so you can close it.
A master agent handles the conversation and quietly consults specialists, returns, pricing, technical fit, when a question needs them. The customer sees one voice; you get an audit log of every consultation.
Prospect
Answers pre-purchase questions in the moment, fit, stock, delivery, comparisons, so visitors stop bouncing to a competitor's FAQ.
Lead
Qualifies intent in conversation and writes a real contact record into the CRM, with the objections and the context attached.
Opportunity
Recovers abandoned carts with a message that references the actual basket, within the discount ceiling you set, inside quiet hours you define.
Converted
Guides checkout, resolves last-minute doubts, and hands anything commercially sensitive to a human with a written brief.
Retained
Handles returns, order status and repeat FAQs after the sale, and follows up for reviews and reorders when it is welcome.
Arrives on
Agent reads
Agent does
When it should not decide alone
The case moves to the human desk with a written brief, the full thread and the customer history, and your person continues in the same conversation.
My order arrived damaged and I need it replaced before the weekend.
I am bringing in a colleague who can authorise the replacement now.
Escalated · reason: refund authority
Escalations arrive with the transcript, the reason and an SLA, not a cold ticket. Refunds, exceptions and contested returns wait for a person.
Discount ceilings, order-value thresholds and per-tool permissions decide what the agent may do alone and what it must ask for.
Run scenarios against a sandboxed copy of your agent, read the pre-release report, and only then go live. Test data never touches production.
Attempts to extract data about other customers, other agents or your internal configuration are screened, blocked and alerted on.
Every reply, tool call, CRM write and specialist consultation is recorded with its trigger and its evidence.
Conversations, contacts and knowledge are scoped to your workspace by row-level policies, with roles from owner down to member.
Give ConvoSell your address. It reads your pages, policies and catalogue and builds the agent's knowledge, no document dump, no integration project.
Check the company profile, products and rules it extracted, correct anything off, and set your tone and guardrails.
Simulate real conversations, clear the pre-release checks, then drop one embed snippet on the site and connect the channels you use.