//The platform
Anyone can put a model in a chat box. ConvoSell is the layer around it: a team of agents with defined roles, a desk where your people take the hard cases, a way to correct an agent and watch the correction take effect, and a record of everything it did.
A pre-sales advisor, a support agent, a returns desk, an onboarding guide and retention coaches. Each arrives from a tested template with a name, a portrait, a brief and its own guardrails, and you can rename, duplicate and retune any of them.
Customers talk to a single agent. Behind it, specialists are consulted when a question needs them, and every consultation is written to the audit log.
Price, stock, orders and policy are looked up before they are said. When a lookup finds nothing the agent says so instead of inventing an answer, and the gap is recorded.
The console opens on a single ordered list: cases waiting too long, agents still in draft, escalation rates climbing, questions the knowledge did not cover, products running low. No dashboard archaeology.
Cases that need a person queue up with waiting times and a written brief of what the agent already did. Take over the thread, answer in chat, email, SMS or WhatsApp, call the customer with the call logged on the case, and read the day's statistics. A digest lands every morning.
Point at a weak reply and say what was wrong. The agent proposes specific changes to its instructions, guidelines and guardrails, each with a confidence and risk rating. Apply all or part, keep the version history, roll back. Changes that loosen a guardrail need an approval.
Run the agent against real scenarios in a sandbox with a preflight report, so nothing reaches a customer untested.
Crawl your site, upload PDFs and documents, parse them to clean text, edit them in place, index them for retrieval, and see which questions keep missing.
Versioned answer banks, inherited standards, guardrails for regulated categories, and a runner that checks an agent against them before and after changes.
Web chat, a hosted page per agent, a one-line embed, WhatsApp, SMS, voice, email, Instagram and Messenger. Email works with no setup on your own workspace address; numbers and domains are bought inside the console.
Shopify, WooCommerce and Wix for catalogue and orders, ShipStation for tracking, HubSpot, Salesforce and Pipedrive for the customer record. Your systems stay the source of truth.
Per-agent funnels, conversion, escalation and resolution metrics, with thresholds that tell you when something slips instead of waiting to be discovered.
Run one brand or twenty. Invite teammates, set roles from owner to member, and keep each workspace's agents, contacts and conversations isolated at the data layer.
Every reply, tool call, write-back and escalation is recorded with its trigger. The platform is exported on a schedule with a documented restore.
Attempts to extract another workspace's data, another customer's record or the agent's own configuration are screened, blocked and alerted on.