Support

Email hello@emelum.com for anything about setting up agents, channels, knowledge, integrations or the admin console. Include your workspace name and, where it helps, a link to the conversation you are asking about.

Email legal@convosell.com for invoices, refunds, trials, VAT details, data requests and contractual questions.

• First response within one business day, Monday to Friday.
• Billing and refund requests answered within 5 business days.
• Security reports acknowledged within three business days.
• Service interruptions are worked continuously until resolved, with updates while the work is in progress.

Paid plans start with a 14 day trial. We email a reminder before the first charge, and you can cancel from the billing screen at any point during the trial with nothing charged. Details are in the Refund Policy.

• Terms of Service
• Refund Policy
• Agent Operator Terms
• Privacy Policy
• Cookie Policy
• Data Processing Agreement
• Security

Emelum OÜ, registry code 17234831, Nõmme tn 30, Kärdla linn, Hiiumaa vald, 92412, Estonia.